Hotel feedback -- they are listening....

I received e-mails from NYNY, MGM and the Palazzo requesting that I fill out an online survey (which could remain anonymous or not) to provide feedback on my July/August stay at their hotels. I did not receive these surveys following previous visits. Each survey was customized to each facility and had general ratings as well as an area to place text comments. I was surprised to hear back from MGM %26amp; the Palazzo - both sent me a snail mail letter last week. In my feedback to the MGM, I pointed out that the celebrity spa room I stayed in a little worn in spots (carpeting was split at the seams in the middle of the floor) and we had a few of maintenance issues during our stay - but overall, the feedback was positive (okay, I may have complained a little bit about the type of music at the lazy river...lol). The letter I received was from the director of operations thanking me for my feedback. He also sent me a certificate for a free upgrade from a standard room to a Hollywood suite during my next stay (certificate expired in 2 years). The Palazzo letter was from a project manager of hotel operation who apologized for the mishap I experienced when I checked out of the hotel and the bellman mistakingly place my shopping bag on the front seat of the taxi (which put a dark cloud over an otherwise perfect stay). The Palazzo sent me a certificate for a free upgrade to a Fortuna suite on my next visit (certificate is also good for 2 years). Its nice to see that the hotels are making an extra effort to communicate with clients. Good, bad or neutral.....make sure you take up the opportunity to provide feedback after your trip.

Have a beautiful day!

Hotel feedback -- they are listening....

';The Palazzo letter was from a project manager of hotel operation who apologized for the mishap I experienced when I checked out of the hotel and the bellman mistakingly place my shopping bag on the front seat of the taxi (which put a dark cloud over an otherwise perfect stay).';

Huh? Did you lose something?

Hotel feedback -- they are listening....

I had a close call with losing a shopping bag containing over $1,000 worth of purchases I made during my last trip to Vegas. The Palazzo bellman placed the bag on the front passenger (bucket) seat instead of handing it to me in the back seat and did not tell me what he was doing. When the taxi dropped me off at the airport, it took off before I noticed my shopping bag was missing. The story has a happy ending after I made numerous calls to the taxi co%26#39;s from LAS %26amp; was able to track down the driver who returned to the airport with my bag.

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